A Decision Driven by Privacy, Transparency, and Better Service
At HostEONS, we’ve always supported cryptocurrency as a flexible, borderless, and privacy-respecting way to pay for hosting. Over the years, we’ve tested and integrated several crypto processors to serve customers across the globe. But recently, we made a critical decision:
We’ve officially discontinued support for Cryptomus and switched to Oxapay for all crypto payment processing.
Here’s the story — and why we’re glad we made the move.
🔍 What Went Wrong with Cryptomus?
While Cryptomus initially worked fine, things changed without notice. Out of the blue, they introduced mandatory KYC (Know Your Customer) verification.
As a business, we understand the need for compliance — and we’ve already verified our company details with:
- Our credit card processors
- Alipay CN / UnionPay
- FastSpring (our international payment partner)
- Government tax authorities in multiple countries
So, when Cryptomus requested KYC, we promptly submitted the same set of legal and verified documents we use across other platforms.
🚫 But Then… Rejected Without Reason
Despite submitting valid documentation, Cryptomus rejected our application without any meaningful explanation. No specific issues, no request for additional info — just a vague, blanket statement that “we don’t need your business.”
This isn’t just bad customer service — it’s risky. Any payment provider that makes unilateral decisions like this, without clarity or accountability, can cause serious disruption for both us and our clients.
✅ Why We Switched to Oxapay — And Why It Was the Right Call
Thankfully, we acted fast — and we’re very glad we did.
After evaluating options, we moved to Oxapay, a reliable and developer-friendly crypto processor that offers:
🔒 Privacy-Respecting, No Unnecessary KYC
- No arbitrary rejections
- Business-friendly onboarding
- Focused on crypto-first principles
⚙️ Smooth Integration
- Easy API and fast setup
- Compatible with our invoicing and checkout flows
- Accepts a wide range of coins and stablecoins
⚡ Better Reliability
- Faster payment confirmations
- Consistent uptime and status updates
- Responsive support team
💬 Lessons Learned
This experience with Cryptomus reinforces something we’ve always believed:
✅ Privacy and consistency matter.
✅ Transparent processes beat unclear policies.
✅ A provider should respect your business — not treat it as disposable.
At HostEONS, we go out of our way to maintain redundancy, flexibility, and resilience in every part of our infrastructure — and that includes payments.
💸 Want to Pay with Crypto?
You can continue to pay for any of our services using crypto via Oxapay, including:
- 💻 VPS & VDS Hosting
- 🌐 Shared & Reseller Hosting
- 🛡️ DDoS-Protected Servers
- 🖥️ Custom configurations and renewals
We accept:
- BTC, USDT, ETH, DOGE, LTC, TRX
- And other major cryptocurrencies & tokens
🧠 Final Thoughts
While our experience with Cryptomus wasn’t ideal, it led us to a better provider — and improved service for our customers.
So in the end, it was a win.
We thank our crypto-paying customers for their support, and we’re committed to always offering fast, fair, and private payment options that align with the open internet we believe in.
