A Decision Driven by Privacy, Transparency, and Better Service

At HostEONS, we’ve always supported cryptocurrency as a flexible, borderless, and privacy-respecting way to pay for hosting. Over the years, we’ve tested and integrated several crypto processors to serve customers across the globe. But recently, we made a critical decision:

We’ve officially discontinued support for Cryptomus and switched to Oxapay for all crypto payment processing.

Here’s the story — and why we’re glad we made the move.

🔍 What Went Wrong with Cryptomus?

While Cryptomus initially worked fine, things changed without notice. Out of the blue, they introduced mandatory KYC (Know Your Customer) verification.

As a business, we understand the need for compliance — and we’ve already verified our company details with:

• Our credit card processors
• Alipay CN / UnionPay
• FastSpring (our international payment partner)
• Government tax authorities in multiple countries

So, when Cryptomus requested KYC, we promptly submitted the same set of legal and verified documents we use across other platforms.

🚫 But Then… Rejected Without Reason

Despite submitting valid documentation, Cryptomus rejected our application without any meaningful explanation. No specific issues, no request for additional info — just a vague, blanket statement that “we don’t need your business.”

This isn’t just bad customer service — it’s risky. Any payment provider that makes unilateral decisions like this, without clarity or accountability, can cause serious disruption for both us and our clients.

✅ Why We Switched to Oxapay — And Why It Was the Right Call

Thankfully, we acted fast — and we’re very glad we did.

After evaluating options, we moved to Oxapay, a reliable and developer-friendly crypto processor that offers:

🔒 Privacy-Respecting, No Unnecessary KYC

• No arbitrary rejections
• Business-friendly onboarding
• Focused on crypto-first principles

⚙️ Smooth Integration

• Easy API and fast setup
• Compatible with our invoicing and checkout flows
• Accepts a wide range of coins and stablecoins

⚡ Better Reliability

• Faster payment confirmations
• Consistent uptime and status updates
• Responsive support team

💬 Lessons Learned

This experience with Cryptomus reinforces something we’ve always believed:

✅ Privacy and consistency matter.

✅ Transparent processes beat unclear policies.

✅ A provider should respect your business — not treat it as disposable.

At HostEONS, we go out of our way to maintain redundancy, flexibility, and resilience in every part of our infrastructure — and that includes payments.

💸 Want to Pay with Crypto?

You can continue to pay for any of our services using crypto via Oxapay, including:

• 💻 VPS & VDS Hosting
• 🌐 Shared & Reseller Hosting
• 🛡️ DDoS-Protected Servers
• 🖥️ Custom configurations and renewals

We accept:

• BTC, USDT, ETH, DOGE, LTC, TRX
• And other major cryptocurrencies & tokens

🧠 Final Thoughts

While our experience with Cryptomus wasn’t ideal, it led us to a better provider — and improved service for our customers.

So in the end, it was a win.

We thank our crypto-paying customers for their support, and we’re committed to always offering fast, fair, and private payment options that align with the open internet we believe in.

🔗 Explore Plans

📩 Pay with Crypto? Open a Ticket